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Tech Support
Feel free to contact tech support to ensure that you have the required software, installed and working correctly prior to the workshop and/or training programs.
Technical Help
Phone: 1800 006 533
After Work Hours: 0425 715 029
email: diana@owfc.com.au
Elluminate Live!™ Pre-configuration Information
Elluminate Live!™ is the name of the software program that your computer will need to have to participate in all the live online training sessions.
Below are the steps that you will need to follow in order to attend an Elluminate Live! session. It is recommended that you follow these steps in advance of your first session.
- Ensure that you are at the computer on which you will attend your Elluminate Live! session, and that is it connected to the Internet.
- Ensure that you have a headset with a microphone and speakers to take full advantage of the audio capabilities during the session. (If you are a first time user "Free Headsets" are sent to you on enrolment. Please download the software prior to recieving the headsets. If you have not recieved headsets 3 days prior to workshop please contact support.)
- Ensure that you are an administrator on your computer and can install software. If you are unsure, please contact your system administrator.
Step One: Installing Java Web Start
- Go to the following Web page: http://www.elluminate.com/support to the “First Time Users” section.
- This page will indicate if you have Java Web Start installed. If you do not, click on the button provide to install Java Web Start.
- Click Yes if you see a security warning that asks “Do you want to install and run…Java Plug-in…”
- When you see the License Agreement, click “I accept the terms in the license agreement” and click Next.
- Select the Typical installation.
- When the installation is finished, Java Web Start is ready to use!Software download instructions
It is vital that the computer that you will be using has all the requirements to be able to actively participate.
If you have previously been online, you are not required to download all the software again.
(Please double check that there are no required updates for you to download.)
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Step Two: Installing and Testing Elluminate Live!
 Go to the following Web page: http://www.elluminate.com/support to the “First Time Users” section. - Click on the button labelled Join Configuration Room.
- Enter your first name on the sign in page.
- During the installation you may see a security warning that states “This application is requesting unrestricted access to your local machine and network.” Click Start.
- You may see a License Agreement. Click on I Agree.
- Once you are in the Configuration Session, follow the directions displayed on the whiteboard.
- When complete, choose Exit from the File menu.
Step Three: Entering the workshop
An email will be sent to you a day prior to the workshop with further instructions on entering the workshop
or click here for PDF instructions
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Need Help?
 Click on the button below to get some Self Help/FAQ's from the Elluminate website.
We can assist you in installing the software. We can help you best when you are at your computer. Please ring our technical team and arrange a time that best suits you.
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World For Children Pty Ltd 
